Customer Relationship Management

Twilio

The Silverware POS and Twilio integration enables hospitality operators to connect guest data with powerful communication tools. By combining POS transaction data with Twilio’s messaging platform, restaurants can automate guest communications, send personalized offers, and strengthen customer relationships through timely SMS and digital engagement.

Key ingredients

Headquarters
San Francisco, California, United States
Markets served
Global
Industry
Customer Communications & Engagement Platform
Specialty
SMS Messaging, Customer Notifications & Engagement

How Twilio & Silverware work together

Silverware POS provides guest and transaction data that can trigger automated communications through Twilio. Hospitality operators can send reservation confirmations, promotions, loyalty messages, and real-time updates directly to guests, improving engagement and creating stronger relationships with their customers.

Automated guest messaging

Send SMS notifications, confirmations, and updates automatically.

Personalized promotions

Trigger targeted offers based on guest behavior and purchase history.

Improved guest engagement

Communicate with guests directly through fast and reliable messaging.

Stronger customer relationships

Keep guests connected with timely updates and personalized communication.

“Silverware develops flexible software, building strong integration partnerships, and providing unrivaled customer service.”

— JB Crawford, IT Analyst and Project Manager, PHG
Next step

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