Unbeatable support for an unstoppable business.

Service doesn’t stop at closing time, and neither do we. Silverware’s support team is always on, always ready, and actually answers the phone.

CHAT WITH SUPPORT →

Wait on tables, not on tech support.

We don’t do bots. We don’t do long queues. We are real, live experts
who are ready to handle everything from routine maintenance to unplanned emergencies.

  • Answers in Under 2 Minutes

    Seriously. 90% of our calls hit that mark on average.

  • Always Available

    Nights, weekends, holidays, dinner rush, happy hours—we’re here.

  • Knowledge You Can Trust

    Our techs don’t just log tickets. They solve problems.

  • Support That Evolves With You

    As our tech grows smarter, so does the help that comes with it.

Reach Out Anytime

This is what real support looks like

78,166

support calls answered in 2024

1 min 26 sec

average queue time

90.1%

of calls answered in under 2 minutes

92.6%

customer satisfaction

Call, click, chat. Your choice.

We make it easy to get help your way.

There for our clients for over 30 years.

  • “If there is anything we need or don’t understand, the Silverware Support Team is standing by to provide a solution.”

    Arthur Sertorio
    Corporate Service Director, Food and Beverage
    Makeready Experience

  • “The service and support we receive from the Silverware team is extraordinary.”

    Peter Prusaczyk
    F&B Manager, Le Manoir aux Quat’Saison
    Belmond Hotels

  • “Knowing that Silverware is always live creates efficiencies and eliminates stress – something that is critical for employee satisfaction and performance today.”

    Stuart Kempston
    Director of Operations
    DRC

Supporting iconic hospitality brands around the globe.

FAQs

  • Visit support.silverwarepos.com to submit your ticket.

  • Access live chat at support.silverwarepos.com.

  • Visit our Contact page for technical support numbers based on your country.

  • Send an email to tech@silverwarepos.com.

  • Please include your business name and phone number.

  • Yes, even on holidays - we’re always here!

  • On average, calls are answered in less than 2 minutes.

  • Absolutely! Browse our knowledge base at support.silverwarepos.com.

  • After your case is resolved you’ll receive a survey, we value your input!

  • Chat offers fast, convenient assistance without the need to call.

A demo so good, you’ll come back for seconds.

You’ve mastered your menu, now let’s tackle the tech.
Tell us a bit about your business and what you’re looking for and we’ll show you how Silverware can get you there.