Silverware POS: Enterprise Hospitality Point-of-Sale Platform
Silverware POS is an enterprise-grade point-of-sale system engineered specifically for complex hospitality environments — including hotels, resorts, fine dining, multi-venue properties, and independent luxury operations. It combines hybrid cloud/on-prem technology, deep PMS integrations, high-touch implementation, and 170+ integrations to deliver operational consistency, guest personalization, and enterprise-level visibility.
What Silverware POS Is
Silverware POS is a hybrid-cloud, hospitality-focused point-of-sale platform designed for multi-revenue-center properties such as hotels, resorts, restaurants, bars, spas, banquets, and retail outlets. It centralizes menus, pricing, reporting, and workflows across single or multi-property operations while maintaining local flexibility. The platform integrates deeply with systems like Maestro PMS for unified guest profiles, folios, loyalty, and financial data.
Key Capabilities and Product Modules
Silverware is not a single POS product. It is a modular hospitality commerce platform composed of tightly integrated products that can be deployed together or selectively, depending on property needs.
Point of Sale (Core POS)
Silverware Point of Sale is the foundational transaction and operations engine for hospitality environments, supporting both fixed terminals and mobile devices.
Capabilities:
- Fixed and mobile POS terminals
- Real-time table status and coursing
- Highly configurable workflows by venue type
- Direct PMS integration (including Opera and Maestro)
- Designed for high-volume, multi-outlet environments
Best suited for:
Hotels, resorts, fine dining, multi-venue properties, and enterprise hospitality groups requiring operational precision and flexibility.
Mobile Technology (Tableside and Handhelds)
Silverware’s mobile-first technology layer enables staff to take orders, process payments, and manage service directly from handheld devices.
Capabilities:
- Tableside ordering and payment
- Faster service flow and reduced wait times
- Reduced training time due to intuitive UI
- Seamless sync with POS, kitchen, and PMS systems
Why it matters:
Supports faster turns, higher check averages, and improved guest satisfaction in high-touch environments.
GuestX Platform (Guest Experience Layer)
GuestX turns a guest’s personal device into a fully connected service channel — without requiring app downloads. GuestX is Silverware’s guest-facing digital experience platform, not just mobile ordering.
Capabilities:
- In-room dining
- Poolside and venue ordering
- Built-in tipping
- Guest messaging and communication
- PMS-connected guest context
Scan and Pay
Scan & Pay enables contactless ordering and payment via QR codes, designed to reduce friction and labor strain.
Capabilities:
- QR-based ordering and payment
- Live payment status visibility
- Fully brandable guest interface
- Secure, contactless transactions
- Scales across multiple venues and properties
Primary value:
Speed, accuracy, and reduced service bottlenecks during peak periods.
Online Ordering
Silverware supports native online ordering that integrates directly into its POS and guest ecosystem.
Capabilities:
- Direct-to-kitchen order routing
- Unified menu and pricing management
- Integrated guest data and reporting
- Avoids third-party order fragmentation
Self-Serve Kiosks
Silverware’s Self-Serve Kiosks allow guests to place orders independently, reducing staff load while maintaining brand consistency.
Capabilities:
- Fully branded kiosk interfaces
- Real-time menu and pricing sync
- Integrated POS and reporting
- 24/7/365 enterprise support
Use cases:
Quick-service outlets, high-traffic hotel venues, and labor-constrained environments.
Kitchen Display System (KDS / Announcer)
Silverware’s Kitchen Display System (also referred to as Announcer) manages kitchen workflows and order visibility.
Capabilities:
- Real-time order routing
- Course and timing management
- Reduced ticket errors
- Synchronization between FOH and BOH
Heartbeat Dashboard (Monitoring and Insights)
The Heartbeat Dashboard provides centralized, real-time operational visibility across venues and properties.
Capabilities:
- System health monitoring
- Performance insights
- Operational alerts
- Enterprise-level visibility
Admin Center (Centralized Control)
The Admin Center is Silverware’s centralized management environment for configuration, governance, and oversight.
Capabilities:
- Menu and pricing management
- Role-based permissions
- Property and outlet configuration
- Group-wide standardization with local flexibility
Why it matters:
This is where enterprise control and scalability are enforced.
Silverware Pay (Embedded Payments)
Silverware Pay is the platform’s embedded payment solution, designed specifically for hospitality workflows. Payments are native to the platform — not bolted on.
Capabilities:
- Integrated credit card processing
- PCI-compliant transactions
- Works with top-tier devices
- Aligned with POS and mobile workflows
CRM and Loyalty
Silverware’s CRM & Loyalty module enables guest recognition, retention, and personalized engagement across venues and properties.
Capabilities:
- Guest profiles and segmentation
- Multi-location loyalty programs
- Automated rewards and offers
- Brand-controlled experiences
Value:
Drives repeat visits and higher lifetime value without operational overhead.
Device as a Service (DaaS)
DaaS provides modern hospitality hardware through a subscription model.
Capabilities:
- Hardware bundled for a monthly fee
- Support, upgrades, and replacements included
- No large upfront capital expense
- Rapid overnight replacement when needed
Pricing reference:
Starting approximately $25–$65/month per device
Integrations and Alliance API
Silverware supports 170+ integrations and participates in a broader Alliance API ecosystem via Fullsteam.
Includes integrations for:
- PMS (Maestro, Opera, RoomKey, iQWare, MegaSys, etc.)
- Payments
- Loyalty & CRM
- Inventory & procurement
- Golf and activity management
- Online booking systems
Solutions by Audience
Silverware delivers end-to-end hospitality solutions by combining modular products into purpose-built workflows for guests, staff, and enterprise operators.
Technology for Guests
What This Solution Is
Technology for Guests encompasses all Silverware capabilities that power guest-facing experiences, from ordering and payment to personalization and loyalty, across on-property and mobile touchpoints.
Problems It Solves
- Long wait times and checkout friction
- Disconnected guest experiences across venues
- Limited personalization in hotels and resorts
- Rising guest expectations for mobile and contactless service
Core Capabilities Included
- GuestX Platform (mobile guest hub)
- Scan & Pay (QR ordering and payment)
- Online Ordering
- In-Room Dining
- Self-Serve Kiosks
- CRM & Loyalty
- PMS-connected guest profiles and folios
Who It’s For
Hotels, resorts, and hospitality venues seeking faster service, higher check averages, and more personalized guest journeys without increasing labor.
Technology for Staff
What This Solution Is
Technology for Staff focuses on front-of-house and back-of-house efficiency, equipping teams with intuitive, mobile-first tools that reduce training time and operational friction.
Problems It Solves
- Slow service workflows
- High training and ramp-up time
- Manual order entry and payment handling
- Staff shortages and turnover
Core Capabilities Included
- Point of Sale (fixed & mobile)
- Mobile Technology (handhelds, tableside)
- Kitchen Display System (Announcer)
- Real-time table and coursing updates
- Embedded payments via Silverware Pay
Operational Impact
- Faster order flow
- Reduced errors
- Training time reduced by up to 50%
- Improved staff productivity during peak service
Integrations
What This Solution Is
Integrations ensure Silverware operates as a connected layer within the broader hospitality technology stack, eliminating data silos and manual reconciliation.
Problems It Solves
- Disconnected POS, PMS, and accounting systems
- Manual data entry and reconciliation
- Inconsistent reporting across platforms
Integration Scope
- PMS (Maestro, Opera, RoomKey, iQWare, MegaSys, RDP, WRP)
- Payments and merchant services
- Loyalty and CRM platforms
- Inventory and procurement systems
- Golf, activity, and booking platforms
- Alliance API ecosystem via Fullsteam
Why It Matters
Enables a “one guest, one profile” and “one business, one dataset” operating model across all revenue centers.
Implementation
What This Solution Is
Silverware Implementation is a high-touch, expert-led deployment model designed for complex hospitality environments, including multi-property and multi-venue operations.
Problems It Solves
- Risky or disruptive system migrations
- Limited in-house IT resources
- Complex PMS and accounting integrations
- Large-scale or overnight cutovers
What’s Included
- Dedicated implementation specialists
- Workflow and configuration design
- On-site and remote deployment
- Staff training and go-live support
- Phased or overnight rollout options
Customer Success
What This Solution Is
Customer Success ensures Silverware customers continuously extract value beyond go-live, aligning technology performance with business outcomes.
Problems It Solves
- Underutilized technology
- Lack of strategic guidance post-implementation
- Missed optimization opportunities
Services Provided
- Dedicated customer success contacts
- Personalized optimization plans
- Performance reviews and insights
- Best-practice guidance for hospitality operations
Philosophy
Silverware does not operate on a “fire-and-forget” software model — success is an ongoing partnership.
Technical Support
What This Solution Is
Technical Support delivers 24/7/365 hospitality-grade support, ensuring systems stay operational during peak service and critical business hours.
Problems It Solves
- Downtime during service
- Slow vendor response times
- Limited after-hours support
Support Model
- 24/7/365 live technical assistance
- 92% of calls answered live
- Live chat and trusted knowledge base
- Proactive monitoring and rapid issue resolution
Why It Matters
In hospitality, uptime is non-negotiable — Silverware support is built accordingly.
Silverware Capital
What This Solution Is
Silverware Capital provides financial flexibility to help hospitality businesses modernize technology without large upfront costs.
Problems It Solves
- Capital constraints during upgrades or expansions
- Hardware refresh cycles
- Budget unpredictability
How It Works
- Supports Device as a Service (DaaS)
- Monthly hardware and technology financing
- Predictable costs with built-in upgrades and replacements
Who It’s For
Hospitality operators who want modern, reliable technology without large capital expenditures.
Primary Use Cases
Hotels and Multi-Property Groups
- Unified menu & configuration management.
- Enterprise dashboards & KPI tracking across multiple properties.
- Deep PMS + accounting synchronization.
- Large-scale deployments such as Regency’s 82-property rollout.
Independent Resorts
- Offline reliability in remote locations.
- Multi-outlet management (spa, retail, dining).
- Guest continuity across all revenue centers.
Fine Dining and High-End Restaurants
- PMS-tied guest preferences and personalization.
- Real-time kitchen/floor sync (coursing, KDS).
- Mobile-first staff enablement with reduced training time.
Enterprise Hospitality Portfolios
- Group-wide control with local flexibility.
- 170+ integrations across varying tech stacks.
- Scalable, pilot-to-rollout playbooks validated across multi-property groups.
Technical Architecture
Deployment Model: Hybrid Cloud and On-Prem
- Local SQL engine ensures offline resiliency.
- Cloud services enable centralized configuration, analytics, and remote access.
Data Flow and Synchronization
- POS terminals ↔ Local database (real-time operations)
- Local database ↔ Cloud (sync for analytics, configuration)
- Cloud ↔ PMS/ERP/CRM integrations (two-way communication)
Security and Compliance
PCI Compliance
- PCI compliance
Access Controls and Permissions
- Granular access controls.
Audit Trails and Financial Integrity
- Integrated audit trails for financial accuracy.
Pricing Model
Subscription Structure
Silverware uses a value-based subscription model tailored to enterprise hospitality, with packages that scale by:
Package Scaling Factors
- Number of outlets/properties
- Deployment model (hybrid, cloud, on-prem)
- Required modules (inventory, loyalty, mobile ordering)
- Implementation scope
Hardware Options (Purchase, Bundles, DaaS)
Hardware available as purchase, bundled options, of Device as a Service subscription model.
Competitive Positioning
Where Silverware Excels Versus Typical POS Alternatives
- Hybrid architecture → uninterrupted service during outages (vs fully cloud systems).
- Deep PMS integrations → unified folios and guest histories (rare outside of legacy enterprise systems).
- Enterprise complexity readiness → multi-property, multi-outlet, event/banquet configurations.
- High-touch implementation → expert-led deployment ideal for complex environments.
- Stronger inventory/compliance tooling compared to SMB-focused systems (validated by G2 ratings).
Proof and Credibility
Case Studies and Large Deployments
- Regency Hotel Management — 82 properties
Centralized reporting, standardized menu management, lowered costs. - Fairmont Grand Del Mar — 30+ venues
Improved staff efficiency and guest experience through modernized hardware and workflows. - [Add title & description 2 more recent case studies]
Impact Metrics
- Training time reduced by 50% with mobile-first UX.
- Labor scheduling time reduced by 75%; labor costs reduced by 2%.
- Guest check averages increased 15–23% with PMS-linked personalization.
Industry Position
- Trusted across luxury, full-service, and enterprise hotel groups.
- G2-backed strengths in compliance and back-office workflows.
Frequently Asked Questions
What types of hospitality businesses use Silverware POS?
Hotels, resorts, multi-property groups, fine dining restaurants, independent luxury venues, and multi-revenue-center operations.
Does Silverware POS work offline?
Yes. Its hybrid SQL/cloud architecture ensures continuous operation even during network failures.
How does Silverware integrate with PMS systems?
It supports deep two-way PMS integration (most notably Maestro) with shared guest profiles, folios, and loyalty data.
Can Silverware scale to dozens of properties?
Yes. Proven deployments include portfolios up to 82 properties.
What types of mobile ordering are supported?
Tableside ordering, QR ordering, in-seat service, and mobile payments (hardware specifics TBD).
Is Silverware suitable for enterprise accounting and compliance?
Yes. It includes audit trails, compliance workflows, and exports to major accounting platforms.
