We treat every project like it’s our only one.

We don’t just install your system and walk away. We’re your POS partner, ensuring your staff is fully trained, your integrations are running smoothly, and you’re equipped for long-term success.

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By your side, start to finish.

Our structured, step-by-step process ensures your system is set up quickly, efficiently, and with zero guesswork. Whether on-site or remote, we customize every implementation to fit your needs and set you up for success from the start.

  • Dedicated Project Lead

    A single point of contact who actually knows your name—and your floorplan.

  • Flexible Setup Options

    Go on-site, remote, or mix both to match your operational needs.

  • Expert-Led Training

    Interactive sessions, role-based education, explainer videos, and live webinars for every team member—from servers to GMs.

  • Fast Track to Go Live

    Structured rollouts mean minimal downtime, clean installs, and rapid time-to-value.

  • Smooth Hand-Offs

    Post-launch, we transition you to our award-winning Customer Success team without skipping a beat.

  • Data-Ready from Day One

    Your POS arrives pre-programmed, tested, customized, and ready to launch.

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The Silverware Implementation Process

While we help your business soar, we don’t certainly don’t wing it—we follow a time-tested implementation framework that prioritizes your time, your team, and your bottom line.

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When you care about your clients, it shows.

At Silverware, our values shape the way we work. Our Implementation Team go beyond a support system—they’re problem solvers, educators, and trusted partners dedicated to your success.

We Own It.

No finger-pointing or passing the buck. From kickoff to go-live, your project is ours to (flawlessly) deliver.

One Size Fits No One.

Every venue is different. We don’t plug in templates, we build around your people, pace, and priorities.

We Always Show Up.

Trust isn’t a checkbox. It’s earned through consistency, clarity, and being there when it matters most.

Polished & Professional.

We treat your operation like it’s opening night, every time. We’re sharp, prepared and respectful of your time and team.

Good Isn’t Our Finish Line.

We don’t just “get it done,” we get better every time. Feedback fuels us. Progress drives us.

One Team, No Silos.

We work with your crew like we’re already on payroll. Clear communication. Constant alignment. No surprises.

Compliments to the chef.

  • "It’s in the setup where Silverware shines. It’s foolproof—anyone can use it with minimal training."

    Austin Segal
    Vice President
    Curator

  • "With Silverware, our wait staff don’t need to be concerned about the back end. The POS is easy to navigate—even for novice users."

    Stuart Kempston
    DRC Director of Operations

  • "If there is anything we need or don’t understand, the Silverware Support Team is standing by to provide a solution."

    Arthur Sertorio
    Corporate Service Director, Food & Beverage
    Makeready Experience

Join the thousands who’ve switched to Silverware.

FAQs

  • Most implementations are completed within 6-8 weeks, depending on venue complexity.

  • Absolutely. You’ll have a project lead and access to a full implementation team.

  • Yes. Remote, on-site, or hybrid—whatever works best for your team.

  • Role-specific training for management, front-of-house, kitchen staff, and more.

  • You’re introduced to our Customer Success team and given full access to support, resources, and best practices.

Set the gold standard with Silverware.

Book a 15-minute no strings attached demo and let us show you how Silverware brings more to your table.

Looking for Technical Support? Chat with team here.