The success you want,
the support you need.

Silverware doesn’t believe in fire-and-forget software. Our Customer Success team is here to help you get more than just a system that works—we’re here to make sure it wins.

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The POS that comes with a partnership.

You’ll have a dedicated rep in your corner from day one, focused on making sure your team stays empowered, efficient, and ahead of the curve.

  • One Go-To Contact

    No bouncing between strangers. You get someone who knows your venues like the back of their hand.

  • Personalized Game Plans

    Scheduled check-ins, feature roadmaps, and ongoing strategies to help you hit your goals.

  • Tactical Wins, Not Just Talk

    We’re focused on outcomes—revenue, satisfaction, and operational lift.

  • Insights That Actually Mean Something

    We don’t just dump data. We help you use it to drive smarter decisions.

  • Always Evolving

    As your business grows, so does our approach. New features? We’ll help you integrate them fast.

  • Smarter Tools, Used Smarter

    We’ll help you unlock every feature in your tech stack—without needing to be a power user.

Unlock More Value from Your POS

The Silverware Success Formula

We’re not just cheerleaders, we’re change agents. Our Customer Success model is built on a framework that gets results in complex, high-volume environments.

Customer-Centric, Always

Your goals define our roadmap—not the other way around.

Proactive, Not Reactive

We don’t wait for problems to knock. We knock them out before they arrive.

Transparent & Accountable

We say what we’ll do. Then we do it. No smoke, no mirrors.

Teamwork That Works

We work with your people, not just your tech.

ROI-Focused

We’re here to improve your metrics, not just your morale.

Always Getting Smarter

Continuous learning is baked in—so you’re always working with the best version of us.

Our customers love Silverware. And the feeling is mutual.

  • "From full-service POS to digital menus, mobile ordering, and mobile payments, Silverware has a flexible POS solution that’s right for each member’s environment."

    Austin Segal
    Vice President
    Curator

  • "The service and support we receive from the Silverware team is extraordinary."

    Peter Prusaczyk
    F&B Manager, Le Manoir aux Quat’Saisons
    Belmond Hotels

  • "The team is extraordinarily calm in moments of stress and they escalate quickly if need be."

    JB Crawford
    IT Analyst and Project Manager
    PHG

Proud to support the industry’s best.

FAQs

  • Customer Success ensures your long-term satisfaction and helps you reach your goals, while Technical Support addresses specific, immediate product issues.

  • Yes! Each customer is assigned a dedicated rep who becomes an extension of your team.

  • We provide in-depth onboarding, training materials, and ongoing webinars to empower your staff.

  • While our Customer Success team focuses on strategy, our Technical Support team is available 24/7 for urgent concerns.

  • Absolutely. Our team ensures every feature is utilized to its fullest potential.

  • We track KPIs such as uptime, feature utilization, and ROI to ensure we’re aligned with your goals.

  • Silverware excels in supporting hospitality businesses, including multi-venue resorts and restaurants.

  • Regular check-ins are scheduled, but you’re welcome to reach out anytime for additional support.

  • Yes, your feedback is invaluable and is relayed directly to our product development team.

  • Yes! Customer Success is a core part of our commitment to your business's growth.

Set the gold standard with Silverware.

Book a 15-minute no strings attached demo and let us show you how Silverware brings more to your table.

Looking for Technical Support? Chat with team here.