Service that’s as
bespoke as your brand.

Small footprint. Big expectations. Silverware helps boutique hotels deliver tailored,
high-touch experiences across every outlet without outgrowing your team or your tech.

Elevate Every Guest Touchpoint →

Luxury service with zero compromise.

You can’t provide 5-star service using 2-star tech. That’s why Silverware gives you the enterprise-level capabilities without the enterprise-level bloat.

  • Multi-Area Management

    One POS for your café, cocktail bar, in-room dining, and rooftop brunch.

  • Integrated PMS Sync

    Room charges, guest data, and billing all connected in real time.

  • Role-Based Permissions

    Staff sees only what they need; admins see everything.

  • Handhelds That Hustle

    Take orders poolside, fireside, or wherever service happens.

  • Fully Custom Interfaces

    A minimalist lobby café shouldn’t operate like a wine bar—and it doesn’t have to.

  • Real-Time Control

    Change menus, track performance, and catch issues before they show up in reviews.

Elevate My Boutique Experience →

Your elevated tech experience.

When your technology works beautifully, so does your service. Easy for staff. Effortless for guests. Built to take boutique hotel operations from good to great.

  • Point of Sale

    ✓ Manage all F&B outlets—restaurant, bar, café, in-room—from a single, hotel-ready system.

     ✓ Set role-based permissions so managers see the big picture while staff stay focused.

     ✓ Real-time updates and lightning-fast order flow that won’t crack under pressure.

    LEARN MORE

  • In-Room Dining

    ✓ Let guests order and charge to their room with just a tap—no double entry.

     ✓ Pull preferences and past orders into current stays for smoother service.

     ✓ Faster delivery and less friction mean better reviews and repeat bookings.

    LEARN MORE

  • Mobile Technology

    ✓ Take orders and payments anywhere; poolside, fireside, or during events.

     ✓ Works on iPads, phones, or handhelds you already own.

     ✓ Offline-ready so you never miss a beat, even if Wi-Fi drops.

    LEARN MORE

  • Heartbeat Dashboard

    ✓ See live data across outlets—what’s selling, what’s not, who’s falling behind.

     ✓ Set smart alerts for staff pacing, guest service gaps, or revenue dips.

     ✓ Create custom reports without waiting on IT or analytics teams.

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  • GuestX

    ✓ Let guests scan, order, and pay—no app downloads, no lines, no extra hardware.

     ✓ Custom-branded interfaces that match your boutique experience from lobby to lounge.

     ✓ Fully integrated with POS and CRM, no bolt-ons, no Frankenstack.

    LEARN MORE

  • CRM & Loyalty

    ✓ Capture guest profiles, visit history, and preferences across all outlets.

     ✓ Deliver personalized rewards, birthday perks, and thoughtful re-engagements.

     ✓ Seamlessly syncs with GuestX and POS so no missed VIPs or duplicated effort.

    LEARN MORE

  • Silverware Pay

    ✓ Fully integrated with POS for seamless, single-step checkout.

     ✓ Accepts cards on file, member charges, and contactless payments—anywhere on property.

     ✓ Transparent fees, built-in compliance, and no third-party gateways to wrangle.

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Connected where it counts.

Disconnected tech kills service flow and guest trust. Silverware integrates directly with your hotel’s PMS to create a seamless experience, from check-in to check-out. 

  • Two-Way Sync, Always On

    Room charges, guest names, and preferences flow both ways—no double entry, no missed charges.

  • Smarter Staff Workflows

    Front desk, F&B, and operations all work from the same live guest data—fewer questions, faster answers.

  • Better Guest Experience

    Charge poolside drinks or in-room dining straight to the room, instantly and accurately.

  • One System, Every Stay

    Centralize service across outlets and properties, with full visibility and control over every guest interaction.

Check out the integrations that make hotel life easier.

Global hospitality leaders trust Silverware.

  • “Having been associated with Silverware for more than 15 years, and seeing it go from strength to strength is exciting.”

    David Warren
    Director, Intuitas

  • “This sophisticated level of integration provides a direct link between the front desk, hotel guests, and diners.”

    Warren Dehan,
    President, Maestro

  • “On Silverware’s behalf, running a hotel’s F&B operation has never been easier. There is no better time to become a Silverware POS customer.”

    David Warren
    Director, Intuitas

Discover Why Boutique Hotels Choose Silverware →

The choice of the world’s most unique hotels.

FAQs

  •  Absolutely. Whether it’s a bar and a café or a lobby restaurant and rooftop terrace, our system flexes to fit your operation without bloat.

  • Yes. Silverware integrates in real-time with top PMS systems so charges, preferences, and guest data are synced.

  • No problem. We tailor the interface to your service model and train your team until it feels second nature.

  • Yes—and it posts instantly to the right folio. No double entry. No confusion.

  • We handle that. From install to training, our onboarding team works around your schedule and your brand.

  • Totally. Each outlet can have its own menu, flow, and permissions without creating silos.

Set the gold standard with Silverware.

Book a 15-minute no strings attached demo and let us show you how Silverware brings more to your table.

Looking for Technical Support? Chat with team here.