Turn every guest
into a VIP.

Build loyalty, boost retention, reward customers, and make every visit a reason to come back. Silverware’s built-in programs make regulars feel recognized and new guests feel like favorites.

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Restaurants run on relationships.

You don’t need more foot traffic, you need repeat guests. Silverware’s CRM & Loyalty suite helps you turn one-time diners into lifelong regulars.

  • Loyalty, Built Your Way

    Points-based rewards with flexible earning rules. Mark guests as VIP to reward them differently, apply automatic discounts at checkout, and offer preferred pricing.

  • Personalized Guest Profiles

    See purchase history, loyalty activity, and VIP status in one place—so staff can recognize regulars, reward your best guests, and deliver more consistent service.

  • Easy Data for Better Service

    Track points earned and redeemed over time to understand guest engagement and loyalty usage across your locations.

  • Totally Digital, Totally Convenient

    No cards, apps, or manual tracking. Loyalty is digital, automatic, and fully managed through your Silverware POS system.

Smart solutions make sticky guests.

  • Anywhere, Anytime Control

    Check stats, activity, and reward VIPs. All from your phone, between brunch and dinner service.

  • Real-Time Data That Makes You Smarter

    Use customer insights to build promotions and seasonal offers based on what your guests love.

  • Unified, Streamlined, Sane

    CRM syncs with your POS, mobile, and kiosks, all in one system. No more mismatched customer data.

  • Custom-Fit for You

    Multi-unit. High-volume. Fast-casual. Fine dining. Silverware fits your operation like it was made for it—because it was.

  • Easy Multi-Location Management

    Run loyalty programs across every venue without losing your mind (or your data).

  • Support That Doesn’t Make You Wait

    White-glove onboarding, dedicated account managers, and 24/7 live support.

START REWARDING YOUR GUESTS

“Not only are guests delighted by their dining experiences at our restaurants, but our employees are happier than ever before.”

Arthur Sertorio
Corporate Service Director
Makeready Experience

Book a Demo

Join the industry’s best.

FAQs

  • Silverware’s CRM & Loyalty Program is a powerful tool designed to help restaurants build lasting relationships with their guests. It includes customizable loyalty programs, guest behavior analytics, and seamless redemption processes to boost retention and customer satisfaction.

  • Silverware’s loyalty programs are fully customizable. You can design points-based systems, exclusive offers, or tiered rewards that align with your brand’s identity and goals, ensuring a unique experience for your guests.

  • Yes! Silverware’s CRM tools provide detailed guest profiles, including dining history, preferences, and behavior. This data helps you deliver personalized service and create memorable experiences that keep guests coming back.

  • By analyzing guest behavior and preferences, Silverware’s CRM provides actionable insights that help your staff identify upselling opportunities. Whether it’s suggesting a favorite wine or a dessert, personalized recommendations can boost check averages.

  • Yes! Silverware’s loyalty programs are entirely digital, eliminating the need for physical cards. Guests can track points and redeem rewards directly through your POS system, making it convenient for both guests and staff.

  • Absolutely. Silverware’s CRM & Loyalty tools are designed for multi-location operations. You can manage and track loyalty programs across all your venues from a single dashboard, ensuring consistency and ease of use.

  • By offering personalized experiences, tailored rewards, and seamless redemption processes, Silverware’s CRM helps turn first-time guests into loyal customers. Happy, engaged guests are more likely to return and recommend your restaurant.

  • Yes! Silverware’s CRM seamlessly integrates with your POS system, allowing you to track guest activity, manage loyalty programs, and analyze data in real-time, all within one platform.

  • Silverware’s CRM provides detailed analytics on guest behavior, redemption rates, and campaign performance. This data helps you refine your marketing strategies, ensuring every campaign delivers maximum ROI.

  • Silverware provides 24/7 technical support, white-glove implementation, and dedicated account managers to ensure your CRM & Loyalty Programs run smoothly. Our team is always available to help you optimize your strategies and grow your business.

A demo so good, you’ll come back for seconds.

You’ve mastered your menu, now let’s tackle the tech.
Tell us a bit about your business and what you’re looking for and we’ll show you how Silverware can get you there.

Make it a full course.

Explore our entire menu of products that keeps restaurants come back for seconds.

  • Point of Sale

    Power your restaurant with an intuitive, enterprise-grade POS built for speed, reliability, and seamless front-to-back-of-house operations.

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  • Scan & Pay

    Let guests settle their checks in seconds by scanning a QR code—no apps, no waiting, just instant, effortless payments.

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  • Online Ordering

    Own your digital ordering experience with a direct, commission-free platform that keeps you in control of your brand and profits.

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  • GuestX

    Transform guest experiences with real-time insights, personalized service, and streamlined table and order management.

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  • Mobile Technology

    Looking to equip your staff to take orders, manage tabs, and process payments from anywhere on the floor? We have an app for that.

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  • Silverware Pay

    Accept payments your way with a secure, built-in processing solution designed to maximize revenue and minimize hassle.

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  • Heartbeat Dashboard

    Get a pulse on your restaurant’s performance with real-time data and analytics that drive smarter decisions.

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  • Self-Serve Kiosks

    Speed up service and boost sales with sleek, guest-friendly kiosks that put customers in control of their orders.

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  • CRM & Loyalty

    Turn first-time diners into lifelong regulars with automated marketing, personalized offers, and powerful guest insights.

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  • Kitchen Display System (Annoncer)

    Keep your kitchen running at peak performance with an intelligent KDS that prioritizes, organizes, and perfects every order.

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