The POS trusted
by IHG Hotels
Silverware POS delivers IHG brand-approved reliability with lower costs, faster integration, and ongoing support, so owners can focus on running great hotels, not managing vendors.
When your property runs differently by design, here's what stays the same.
Every IHG hotel has its own restaurant, its own name, its own personality. Silverware runs underneath that without changing the individuality of the properties.
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White-Glove Implementation
We work around your property's schedule when we install everything, so you're never closing down the restaurant or pausing service just to get the new system running.
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PMS Integrations
Whether a guest orders dinner at the restaurant, a drink at the rooftop bar, or room service at midnight, the charge shows up on their room bill automatically. It all goes back to one system, so nothing gets lost no matter where your customer is ordering from.
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Multi-Outlet Management
Run the flagship restaurant, the lobby bar, and banquets from one system, even when each one has its own name, its own menu, and its own vibe.
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Secure Payments
PCI-compliant processing and IHG preferred vendor status protects guest data the same way whether someone's closing out a tab at the bar or charging dinner to their room.
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Real-Time Reporting
See how each outlet is doing today, not after someone pulls a report next week. Works the same whether you're running one property or checking in across a portfolio.
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Custom Interfaces
The fine dining room and the grab-and-go counter can run completely different workflows. Neither one gets forced into a generic template just to fit the system.
Already vetted by IHG.
Silverware is an approved IHG vendor, which means the evaluation work is already done.
Brand Compliance Confirmed
Already cleared IHG's standards, so there's no risk of an audit turning up a problem with your POS that you're then required to fix. And if something ever goes wrong with the system, IHG has leverage to push for a resolution, since Silverware is accountable to the brand, not just to you.
Integrations That Already Work
Tested against the PMS and loyalty systems Kimpton properties already run, so there's no custom integration work or posting errors between outlets and the folio to fix later.
Pricing Backed by IHG's Scale
Rates built on the buying power of the full IHG system, not what one property or a small group could negotiate alone.
One System, Every Property
Standardize across a multi-property portfolio: same training, same reporting, same system for staff who move between hotels.
New Blog: How Approved POS Vendors Save Hotel Owners Money on Day One
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Done for you:
Why pay for a brand-approved vendor when a cheaper option exists? Because "cheaper" and "less expensive" aren't the same. Approved vendors have already been vetted and tested against the brand's PMS, loyalty, and folio systems, so owners skip the cost of solving those problems themselves.
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Priced for you:
Approved pricing is built on the brand's full system volume, a rate no single owner can negotiate alone. It also clears approval steps off the critical path, meaning faster openings and less carrying cost before the property earns revenue.
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Backed for you:
Brand procurement stays involved after signing, giving owners leverage if a vendor underperforms. Day-one savings don't come from the cheapest vendor. They come from not paying twice for problems already solved.