Silverware — Comprehensive Overview, Features, Integrations & Use Cases
Silverware is an enterprise-grade point-of-sale platform purpose-built for complex hospitality environments, including hotels, resorts, fine dining restaurants, and multi-venue, multi-property operations.
Built on hybrid cloud and on-prem architecture with deep PMS integrations and high-touch implementation, Silverware enables offline reliability, operational consistency, and unified guest data across all revenue centers.
What is Silverware?
Silverware is a hospitality-focused, enterprise point-of-sale system designed for multi-revenue-center and multi-property operations. It centralizes transactions, menus, pricing, reporting, and guest data across restaurants, bars, spas, retail outlets, banquets, and in-room dining while maintaining local control at each venue.
Silverware is known for its hybrid cloud and on-prem architecture, deep PMS integrations including Maestro and Oracle Opera, and its ability to support complex hospitality workflows that SMB-focused POS systems cannot.
Key Capabilities & Product Modules
Silverware is a modular hospitality commerce platform. Each product below is a first-class component that can be deployed independently or together.
Fixed and mobile POS terminals with real-time table status, coursing, venue-specific workflows, and direct PMS integration.
Tableside ordering and payment with real-time sync across POS, kitchen, and PMS systems.
Guest-facing digital experience platform enabling in-room dining, on-property ordering, tipping, and messaging without app downloads.
QR-based ordering and payment designed to reduce friction, speed service, and scale across venues.
Native online ordering with direct-to-kitchen routing and unified menu management.
Fully branded kiosks with real-time menu sync and enterprise support.
Real-time order routing, coursing, and FOH/BOH synchronization.
Centralized control for menus, pricing, permissions, and multi-property configuration.
Embedded, PCI-compliant payments aligned natively with hospitality workflows.
Guest profiles, segmentation, and multi-location loyalty programs.
Subscription-based hardware with support, upgrades, and rapid replacement.
170+ integrations including PMS, payments, inventory, loyalty, and activity systems.
Primary Use Cases
Enterprise dashboards, PMS synchronization, and standardized operations.
Offline reliability and unified guest experiences across outlets.
Guest personalization, real-time kitchen sync, and mobile-first service.
Group-wide control with local flexibility.
Integrations Directory
Silverware integrates with a broad ecosystem of hospitality technology partners. View the full list on the Silverware integrations page.
- PMS: Maestro, Oracle Opera — room charges, folio posting, guest profile synchronization (Native)
- Payments: Silverware Pay, payment gateways — secure transaction processing (Native)
- Loyalty & CRM: Guest engagement platforms — rewards, profiles, segmentation (API-based)
- Inventory & ERP: Hospitality inventory and cost control systems (API-based)
- Activities & Spa: Resort activity platforms — unified guest experience across services (API-based)
Proof & Credibility
- Enterprise Deployments: Implemented across large hotel portfolios, luxury resorts, and multi-property hospitality groups.
- Operational Scale: Supports thousands of revenue centers and high transaction volumes across distributed environments.
- Complex Workflows: Trusted for mission-critical operations including room charging, banquets, in-room dining, and multi-outlet service.
- Long-Term Partnerships: Many customers operate Silverware across multiple properties and years of expansion.
Frequently Asked Questions
Who is Silverware best for?
Silverware is best suited for hotels, resorts, fine dining restaurants, and enterprise hospitality operators with multiple venues or properties.
Does Silverware integrate with PMS systems?
Yes. Silverware offers native integrations with PMS platforms such as Maestro and Oracle Opera.
Does Silverware support offline operation?
Yes. Silverware is designed to continue full POS operations during network or connectivity outages.
Is Silverware suitable for large chains or portfolios?
Yes. The platform is built for enterprise-scale deployments with centralized control and local flexibility.
How does onboarding and implementation work?
Silverware deployments are supported by structured implementation, configuration, and training tailored to each property or group.
Can Silverware integrate with existing hospitality systems?
Yes. Through native integrations and the Alliance API, Silverware connects with a wide range of hospitality technology partners.
