Inside Mohonk’s Tech Revival: The POS Upgrade That Transformed a 150 Year Old Resort
✓ Improved kitchen timing (KDS)
✓ Faster onboarding
✓ Reliable uptime
✓ Flexible support + custom setups
– Bron Wallis, Director of IT, Mohonk Mountain House
Inside Mohonk’s Tech Revival: The POS Upgrade That Transformed a 150 Year Old Resort
Just 90 miles north of New York City, Mohonk Mountain House stands as one of America’s most storied resorts — a Victorian castle nestled in the Hudson Valley’s pristine forests and cliffs. Family-owned since 1869, this all-inclusive destination draws thousands each year for its tranquil lakes, mountain trails, and timeless hospitality.
But behind the charm and grandeur, Mohonk’s operations are anything but simple. With up to 700 guests dining nightly across multiple restaurants, outdoor spaces, and a bustling gift shop, the resort needed a point-of-sale system that could handle complexity without sacrificing its signature warmth.
The Challenge: Complex operations, limited support
As a family-owned property, Mohonk doesn’t rely on a corporate playbook. Every technology decision is made in-house, and that independence comes with its own hurdles.
The resort’s legacy POS systems couldn’t keep up with its large-scale food and beverage operations. Frequent training needs, outdated interfaces, and unreliable support left staff struggling to maintain consistency across dining rooms. Kitchen coordination issues led to incorrect firing sequences and food arriving at tables cold.
Attempts to resolve these issues with other providers led only to more frustration. Support was slow, upgrades were inconsistent, and systems weren’t flexible enough to adapt to Mohonk’s unique service model, from buffets to à la carte dining and everything in between.
The Solution: Reliability, responsiveness and true partnership
After exploring multiple providers, Mohonk’s team found the right fit in Silverware — a partner known for its nimble, customer-first approach.
Silverware’s Kitchen Display System (KDS) immediately improved timing and accuracy across venues, ensuring orders flowed seamlessly from front-of-house to kitchen. The move to mobile and QR-based ordering gave guests modern flexibility while easing staffing pressures — all without losing the personal touch that defines Mohonk’s service.
Equally important was Silverware’s dedicated support model. From rapid-response troubleshooting to regular on-site maintenance and staff training, the team provided consistent, human support that kept operations smooth and stress-free.
The Results: Seamless operations, satisfied guests
- Streamlined training: New staff learn the system in minutes.
- Reliable uptime: Payments and orders stay running, even during peak hours.
- Improved kitchen coordination thanks to KDS precision.
- Enhanced guest experience through QR and mobile ordering.
- A true partnership approach with Silverware’s team.
The Outcome: A modern system rooted in tradition
For Mohonk Mountain House, choosing Silverware wasn’t just about upgrading technology — it was about finding a partner that understands the balance between heritage and innovation.
By replacing outdated, rigid systems with a reliable, customizable POS platform, Mohonk has strengthened its operations, empowered its staff, and preserved the timeless guest experience that’s defined the property for more than 150 years.
“Silverware’s flexibility and willingness to adapt make them a great fit for our unique property. It’s like working with a partner, not just a vendor,” said Wallis.
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