The POS trusted
by Kimpton Hotels

Silverware Sales Expert Jessica DiMura knows the F&B side of Kimpton hotels and how Silverware fits into it.

Talk to Jessica DiMura →
Talk to Jessica DiMura →

Meet your dedicated expert, Jessica DiMura. 

Before Jessica sold POS systems, she worked in hospitality operations herself, running service, not just talking about it.

That's the perspective she brings to Silverware's hotel accounts now: when she talks to a Kimpton property about running restaurant, bar, room service, and banquets off one system, she's not guessing at what that disruption feels like for a GM or F&B director. 

When your property runs differently by design, here's what stays the same.

Every Kimpton hotel has its own restaurant, its own name, its own personality. Silverware runs underneath that without changing the individuality of the properties.

  • White-Glove Implementation

    We work around your property's schedule when we install everything, so you're never closing down the restaurant or pausing service just to get the new system running.

  • PMS Integrations 

    Whether a guest orders dinner at the restaurant, a drink at the rooftop bar, or room service at midnight, the charge shows up on their room bill automatically. It all goes back to one system, so nothing gets lost no matter where your customer is ordering from.

  • Multi-Outlet Management 

    Run the flagship restaurant, the lobby bar, and banquets from one system, even when each one has its own name, its own menu, and its own vibe. 

  • Secure Payments 

    PCI-compliant processing and IHG preferred vendor status protects guest data the same way whether someone's closing out a tab at the bar or charging dinner to their room. 

  • Real-Time Reporting 

    See how each outlet is doing today, not after someone pulls a report next week. Works the same whether you're running one property or checking in across a portfolio. 

  • Custom Interfaces 

    The fine dining room and the grab-and-go counter can run completely different workflows. Neither one gets forced into a generic template just to fit the system. 

See how Kimpton Miralina in Scottsdale, AZ turned a full hardware refresh into a zero-capital-expense upgrade with Device as a Service with Silverware POS.

  • The challenge:  

    When the Scottsdale Plaza became Kimpton Miralina at the start of 2026, the property inherited several aging pieces of hardware. A full refresh meant either a large upfront capital expense or asking the IT team to keep patching equipment that was on its way out.

  • The solution: 

    Kimpton Miralina moved to Silverware's Device as a Service (DaaS) model, replacing its hardware without the big upfront cost. The "spare in the air" replacement program keeps backup units ready to go, so the property isn't stuck managing replacement quotes or hardware lifecycles on its own. The property also brought on SilverwarePay with full mobile ordering, so POS, payments, mobile ordering, and hardware all now run through one relationship instead of several.

  • Why Silverware: 

    One system, one vendor, one point of contact. Instead of juggling separate providers for POS, payments, mobile ordering, and hardware, Kimpton Miralina's IT team gets a single, streamlined stack, no unexpected capital expenses, and no hardware lifecycle to manage on their own.  

Already vetted by IHG. 

Silverware is an approved IHG vendor, which means the evaluation work is already done. 

Brand Compliance Confirmed

Already cleared IHG's standards, so there's no risk of an audit turning up a problem with your POS that you're then required to fix. And if something ever goes wrong with the system, IHG has leverage to push for a resolution, since Silverware is accountable to the brand, not just to you.

Integrations That Already Work

Tested against the PMS and loyalty systems Kimpton properties already run, so there's no custom integration work or posting errors between outlets and the folio to fix later.

Pricing Backed by IHG's Scale

Rates built on the buying power of the full IHG system, not what one property or a small group could negotiate alone.

One System, Every Property

Standardize across a multi-property portfolio: same training, same reporting, same system for staff who move between hotels.

A demo so good, you’ll come back for seconds.

You’ve mastered your menu, now let’s tackle the tech.
Tell us a bit about your business and what you’re looking for and we’ll show you how Silverware can get you there.