Order up a better POS.
Does your tech feel more like a problem than a partner? Ditch the downtime, hidden fees, and ghosted support and join more than 20,000 venues powered by Silverware.
You can’t give 5-star service with 2-star tech.
Suffering from glitches, hidden fees, and Frankenstein tech stacks? Silverware leaps over the most common hurdles that keep hospitality teams frustrated and their guests waiting.
Restaurant
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Slow Service & Downtime
Hours wasted rebooting systems during peak rush.
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Hidden Fees & Add-Ons
Your budget vanished in extra charges you never knew existed.
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Clunky Workflows
One-size-fits-all apps that can’t seat by course, table, or section.
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Not Built to Scale
Works fine for one location, but any more and the whole thing grinds to a halt.
Hotels
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PMS Disconnects
Room charges that never sync, and reconciliation nightmares.
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Guest-centric Add-Ons
In-room dining that feels like a restaurant hack, not a hotel feature.
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Support That Sleeps
Support call at 2 AM? Tell that to a chatbot or voicemail.
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One Size Doesn’t Fit All
Rigid setup forces you into workflows that don’t fit your property.
The last POS
you’ll ever need.
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Upgrade hardware on demand, zero upfront cost.
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One predictable monthly fee, no sneaky add-ons.
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Two-way data flow, no more manual reconciliations.
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Skip the bots and reach a live expert in under 18 seconds, any hour, any day.
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From PMS to payroll, integrate your favorite tools in minutes—no dev team required.
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Whether one venue or 200, our cloud-native architecture grows with your ambition.
One platform, all the flavours.
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Capability |
Silverware |
Other POS Providers |
|---|---|---|
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Transparent pricing & contracts |
Straightforward, predictable pricing; no hidden fees. |
Confusing tiers, add-ons, and surprise fees; contract fine print is hard to parse. (POSUSA.com, G2, NerdWallet) |
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Payments choice (not locked in) |
Supports multiple processors, plus an embedded option—negotiate best rates or keep your preferred provider. |
“House” processor pressure or requirements; extra fees to use third-party processing. (The Restaurant HQ, Card Payment Options) |
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Hospitality-grade integrations |
Deep, two-way PMS & CRM integrations; built for hotels/resorts and complex venues. | Restaurant/retail-first stacks with shallow hotel workflows and limited PMS depth. |
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Enterprise scalability |
Proven at 20,000+ locations; handles multi-location, multi-service operations. | Scales poorly to hotel + restaurant estates; friction with complex menus, courses, or by-seat ordering. |
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Device flexibility |
Runs on iOS and Android; mixed-hardware friendly. | Hardware lock-in (iPad-only or Android-only), raising cost and limiting rollout options. (TouchBistro Help) |
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Support that actually answers |
92% of calls answered live; ~18s average queue; 24/7 availability. | Slow/variable response, knowledge gaps; recent team reductions cited by users. (G2, Trustpilot) |
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Advanced service workflows |
Built-in by-seat/by-course ordering; highly customizable for sophisticated operations. | “Friendly” for basics but cumbersome in high-end service or complex FOH/BOH flows. |
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Flexible upgrade path |
Add only what you need; grow features/locations without rip-and-replace. |
All-or-nothing upgrade motions or forced packages drive up cost and change risk. |
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Long-term partnership |
Low churn (~8%); decade-long average client lifespan. | Expansion > retention focus; churn and relationship fragility called out by users. |
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Embedded reporting & extensibility |
Extensive reporting and 100+ integrations; purpose-built for hospitality analytics. | Limited customization and integration depth; add-ons can get pricey fast. (POSUSA.com) |
Hospitality’s tired of bad tech. So we fixed it.
While other POS systems bury you in confusing pricing models, lock you into rigid ecosystems, or overlook hotel-specific needs, Silverware was made for enterprise hospitality.
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Technology for Staff
Equip your team with intuitive tools that enhance speed, accuracy, and efficiency, from tableside ordering to seamless payment processing.
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Technology for Guests
Give your guests more control with modern, self-service solutions that enhance convenience, speed up service, and elevate their experience.
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Integrations
Connect your entire tech stack with 100+ seamless integrations, from PMS and payroll to loyalty programs and delivery platforms.
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Implementations
Get up and running with white-glove implementation services that ensure a smooth transition and a system tailored to your business needs.
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Customer Success
Our dedicated team is committed to your long-term success, providing proactive guidance, strategic insights, and industry expertise.
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Technical Support
Access fast, expert support 24/7, so you’re never left waiting when you need answers or assistance the most.
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Device as a Service (DaaS)
Our program gives you the latest, enterprise-grade POS hardware without the upfront investment. One monthly fee covers it all: hardware, support, replacements, and upgrades.
Five-star praise heard around the world.
The global standard for hospitality excellence.
