Silverware POS Improving the Guest and Employee Experience for Dallas-Based Makeready Hotel and Restaurant Brands
Markham, Ontario — October 26, 2021 — For hotel and restaurant operator Makeready Experience, creating unique local concepts for travelers and satisfying work environments for employees across their multi-property portfolio is key to brand success. Recently, the company began standardizing the point-of-sale systems at its hotels’ restaurants with Silverware. Today the Alida Hotel in Savannah, Ga., (Rhett restaurant, Trade Room bar, and Lost Square rooftop), Emeline Hotel in Charleston, S.C., (Clerks Coffee Shop and Frannie and the Fox restaurant), and The Adolphus Hotel in Dallas (Otto’s Coffee Shop, The French Room, and Rodeo Bar) are all running on Silverware POS, and soon the Noelle hotel in Nashville and Halcyon hotel in Denver will follow suit.
“Silverware has the most flexible technology on the market,” said Arthur Sertorio, Makeready Experience Corporate Service Director, Food and Beverage. “Our staff was so comfortable with Silverware from the moment it was first introduced at Alida that we decided to deploy it to all hotel restaurants. It provides us with consistent training and troubleshooting, and we can update menus and pricing on the fly without needing to refresh the entire system. If there is anything we need or don’t understand, the Silverware support team is standing by to provide a solution.