Hold Time by Course (Chit Consolidation)

Remote (chit) printing is handled one of two ways when orders are placed using the digital platform. The default method is an individual chit will print to the kitchen per device sending an order to a single table. The technical explanation behind this is that the Point of Sale system sees each device that is placing an order as an individual point of sale. Imagine the server pressing the send button for each order placed by guests at a table – this would be the same result.

Setup Required

If you would like multi device orders consolidated chits printing to the kitchen, follow these steps to set up Hold Time by Course (SilverWare assistance required)

1. Call SilverWare Helpdesk 1 888 510 5102 x 2

2. Indicate that you would like to set up hold time by course for the Digital Platform

3. They will log into Store Config 2.0

4. In Store Config 2.0 they will enable hold time by course

5. The Helpdesk Agent will require time, in minutes, to be assigned to each course as a hold time. (as seen in the image above). You do not need to add a hold time to the Drinks course as the bar is typically okay with multiple chits

6. The Helpdesk Agent will then activate the hold and fire module for your location in Store Config

7. Once this setup is complete, you are location is set up for multi device consolidated printing

 

How it Works

Once hold times are enabled by course, there are two ways the order will be triggered to print to the remote printers.

Scenario 1 – Hold Time reaches 0

The Hold Time defined in the earlier setup starts when the first order hits the table. The following example will outline this.

1. A table of 4 is seated and they scan a QR code to begin their order

2. Guest 1 places their order first and the ‘hold time’ define by each course starts (5-minute timer)

3. Guest 2 and 3 place their order 2 minutes later. These items are held with guest 1

4. Guest 4 places their order 4 minutes after guest 1 sent theirs. This order is held with the rest

5. The hold time reaches 0 or 5 minutes and all items ordered within that window are released to the kitchen, all printing on a single chit

Scenario 2 – Server releases the order before hold time reaches 0

If you decide to set a larger than required hold time (7 to 10 minutes +) as a precaution to make sure all orders are sent to remote printer at the same time, the server can intervene and release the order so the table doesn’t have to wait for the timer to reach 0.

1. A table of 4 is seated and they scan a QR code to begin their order

2. Guest 1 places their order first and the ‘hold time’ define by each course starts (8-minute timer)

3. Guest 2 and 3 place their order 3 minutes later. These items are held with guest 1

4. Guest 4 places their order 5 minutes after guest 1 sent theirs. This order is held with the rest.

5. The server notices that they seem to be done ordering on their mobile device and goes to check how everything went

6. Guests indicate their order has been send and they are done ordering for now

7. Server can review the order in the point-of-sale

If order looks good (no coursing mistakes, miss punches, etc) the server can ‘Fire’ the order

1. Open the table

2. You will see the item(s) being held are a different colour and have a clock beside it

3. Select the specific items or select all items

4. Select ‘Other’

5. Select Hold and Fire

6. Select ‘Fire Selected Items’ or ‘Fire All Items’

7. You will see the items are no longer being held and the server can ‘Send’ the order to the kitchen

8. All items will be released to print at their remote printers in their proper format

Next

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