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Operators say the new mobile platform is increasing check averages and speeding table turns as businesses continue to operate at 50% capacity restrictions.

Markham, Ontario – September 9, 2020 – – SilverWare POS has purpose-built a new, customizable, mobile in-seat ordering, tipping and payment platform that gives restaurant patrons touch free control over their dining experiences while enabling operators to speed table turns and increase check averages. Guests scan a tableside QR code to upload a digital menu, order meals, split the check, add a tip, and pay via their personal mobile device. Initial adoption of SilverWare’s new “In-Seat Contactless Platform” is receiving rave reviews, with operators calling it “a sleek application” that is “enhancing the dining experience and upping check averages.”

“Restaurant guests still have concerns when it comes to in-seat dining, even if they are enjoying a meal outdoors,” said Lucky Thalas, SilverWare executive vice president. “To help build customer confidence and drive revenues for restaurant operations in today’s post-COVID environment, SilverWare developed a contactless platform that eliminates diners’ touch-point concerns. Our new In-Seat Contactless Platform is driven through the guest’s mobile device to minimize service staff interaction. By giving diners complete control over the ordering, re-ordering, tipping, and payment processes, wait times to place orders are lessening and satisfaction is increasing, leading to higher check averages, faster table turns, and more positive online reviews. With most restaurants still operating at 50 percent capacity, this is critical to their financial stability and the future of hospitality.”

SilverWare developed its In-Seat Contactless Platform from the perspective of a seated guest. Menu items and prices are seamlessly synced from the restaurant’s point-of-sale system to the diner’s mobile device, enabling them to view the full menu, select a course, name seats for diners, tag allergies, and even request expert service in real time. This is not an online ordering system converted for in-restaurant use, but rather a purpose-built platform for in-restaurant dining that frees up staff to focus on upselling and increasing guest spend … improving speed of service … boosting operational efficiencies … and curating an exceptional dining experience.

“Since June, several of our restaurant customers began using this platform as early adopters to assist with proofing the technology,” Thalas said. “The reviews are in, and operators say the solution is exceeding their expectations.”

Diners are Digging in at The Drake Hotel

Drake Hotel Properties has been a satisfied SilverWare customer for several years, with the POS installed at The Drake Hotel, Drake Commissary, and Drake One Fifty in Toronto. Richardo Mighty, IT Manager for Drake Hotel Properties, said he was eager to test the new In-Seat Contactless Platform at The Drake Hotel since the property’s restaurant had only been offering take out (running on the SilverWare online ordering platform) since COVID began. He said participating in this pilot is enabling him to help SilverWare – a company he said he values – finetune its technology while also providing a much-needed hands-free dining option to guests.

“Our team at The Drake looked at how the In-Seat Contactless Platform worked, how its functionality met the needs of our staff and customers, and how easily it could be adapted to the various dining outlets we have at the hotel to suit our specific brand guidelines,” said Mighty. “We were immediately impressed. It’s a sleek application that looks great on a mobile device and feels smooth to anyone using it. When we tell diners that a contactless ordering option is available, most are eager to try it, especially those who are comfortable with mobile ordering.”

Here’s how it is working at The Drake Hotel: Diners use their mobile phones to scan a QR code displayed at the dining table to upload a digital replica of the restaurant menu, complete with detailed item descriptions and images. Those wanting to pay individually can upload and view the menu independently on their personal devices. When individual orders are placed, a server

will present each person with an order code (via digital print out or tablet computer) adding a layer of security. Throughout the meal, additional menu items can be ordered. At the conclusion of the meal, a server brings a sanitized payment terminal to the table enabling the host or individuals to insert a form of payment.

“As a property brimming with personality and buzzing with energy, we don’t want to fully eliminate server contact, while still prioritizing guest and staff safety,” Mighty said. “For that reason, we aren’t making the mobile payment functionality available ― yet. We want human interaction at the end of the meal to thank our customers for their business, and ensure that everything was to their satisfaction.”

“Overall, the app is really fantastic,” he said. “The experience is seamless. More importantly, the technology has eliminated menu printing. This is huge, especially since our restaurants change menus regularly. With the In-Seat Contactless Platform, management can easily go into the system, add or delete an item, change prices, and it’s done. It’s that easy. In addition to lowering costs, it’s also reducing our carbon footprint, making us a more sustainable company. Going forward, we anticipate that this application will help us increase our speed of service. This is important for busy nights when we still have limited staff on schedule. The more streamlined the service, the happier our guests will be. Overall, it’s a really good touch-free tool and we have already begun discussing how we plan to roll it out to the outer restaurants in our portfolio.”

Servers are Loving it at La Palma

Toronto’s La Palma also relies on the SilverWare POS. Like Drake Hotel Properties, the Californian-inspired Italian restaurant with rooftop patio, street level patio and indoor dining was offering take out only post COVID-19 until it was asked to test SilverWare’s In-Seat Contactless Platform.

“A lot of servers want to have full control over their tables, so when we told our team that we were doing a mobile technology trial for SilverWare, they were apprehensive,” said La Palma General Manager Alexis Kronwald-deBruyn. “Immediately, their anxiety was put to rest, as the app doesn’t fully replace server engagement, it simply enhances it by allowing diners to add menu items without waiting for their server to initiate the conversation. At La Palma, servers are an important part of the dining experience, and we don’t want that to ever go away. This new platform from SilverWare is designed to enhance the speed service while upping check averages.

“Even Pre-COVID-19, we had limited dining times to accommodate multiple seatings,” she said. “Today, with capacity limits looming, we especially can’t afford to let people linger. We must provide an exceptional contactless experience with server interaction on request and then flip the table for the next group. This new technology from SilverWare does just that; the more control diners have over what and how they order, the more money they spend. When diners are willing to place orders without server interaction, it allows us to lighten up on staffing which is super important when running at reduced capacity. Better yet, no one is impatient. No waits for a drink or a refill. It’s dining on demand and it’s exceeding our expectations.”

Kronwald-deBruyn said that while a younger demographic is drawn to the mobile dining experience, older patrons still prefer physical menus and personal service, and La Palma is pleased to accommodate their requests. Also like The Drake Hotel, La Palma hasn’t implemented the mobile payment functionality yet, but they plan to launch it soon as COVID restrictions subside.

“We believe the mobile payment process is going to be the most helpful feature of all so that diners can pay and go on their own terms,” she said. “We can’t thank the SilverWare team enough for inviting us to be part of their technology trial. It’s been incredibly helpful and it’s better preparing us for tomorrow.”

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About Silverware:

Trusted by the most notable brands around the globe, we provide enterprise solutions for restaurants, large venue operations, hotels & resorts, and deploy systems to meet the specific needs of multi-revenue operations with restaurants, bars, lounges, room service, banquet and retail facilities. Our solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Our obsession is to drive efficiency and improve the profitability of our clients by relentlessly delivering the most innovative solutions on the market. We strive to enhance every aspect of the guest experience, from when the first guest walks in, until the last one walks out. We bring more to the table, so you can bring more to yours. silverwarepos.com

 

Barb Worcester, PRPRO / barbw@prproconsulting.com
Alex Thalassinos, Silverware / athalas@silverwarepos.com
Andrew Kritiotis, Silverware / akritiotis@silverwarepos.com

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Silverware Reimagines the User Experience

Markham, Ontario (December 11, 2019) Silverware, a leading developer of advanced technology solutions for the Hospitality Industry, announces the launch of a reimagined User Interface. Silverware has evolved the visual identity of its point-of-sale to reflect the simple, powerful, and intelligent experiences of the solution.

With it’s simplified, sleek, and updated functions, Silverware lets users focus on what matter most – elevating the guest experience.

“A strong user interface is more than just the look & feel; it’s about how well a product works. We’re proud to launch a brand new experience for our users. This aligns with our strategic goals of increasing efficiencies and helping our customers elevate the guest experience.”

– Kevin Trace, Software Development Manager

This update includes:

A Beautiful New Look – Users can quickly navigate the solution with our sleek new icons and enhanced design.
Simplified Navigation – Become more efficient than ever by activating our mobile technology; download Silverware’s iOS or Clover App to realize the benefits.
Stronger Workflow – Improve profitability with our game-changing technology and user experience.

The latest updates focus on speed and efficiency that adds to Silverware’s powerful tools. To learn more about this update, please email info@silverwarepos.com.

 

About Silverware:

Trusted by the most notable brands around the globe, we provide enterprise solutions for large venue operations, hotels & resorts, and deploy systems to meet the specific needs of multi-revenue operations with restaurants, bars, lounges, room service, banquet and retail facilities. Our obsession is to drive efficiency and improve the profitability of our clients by relentlessly delivering the most innovative solutions on the market. We strive to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. We bring more to the table, so you can bring more to yours.
www.silverwarepos.com.

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Tis the season for treating others… and yourself! Whether you’re planning an epic company party or looking for a place to take someone special, it’s great to have options! Here are a few places you can celebrate the holiday season:

Fairmont Lake Louise:

Prepare for the ultimate holiday destination. Fairmont Lake Louise is surrounded by mountain peaks, the majestic Victoria Glacier, and a stunning view of Emerald Lake. Located in Alberta’s Banff National park, you’ll feel the holiday spirit while you enjoy world-class skiing and scenic hiking.

Bar Chef:

It’s 5 o’clock somewhere! Hit up Bar Chef with friends during the Holiday season, located on the infamous Queen Street West in Toronto. Bar Chef provides their guests with a one-of-a-kind cocktail experience while offering the most creative drinks with over 5,000 house made bitters.

Drake Devonshire:

The Drake Devonshire turns up the cozy! This lakeside boutique hotel is located in Prince Edward County and features a restaurant, bar and beautiful event spaces. Enjoy wintery wine tours, ice skating, and snow shoeing in the colder months.

The Plaza Hotel:

There is nothing like New York City in the winter! The Plaza Hotel is 20-story luxury hotel building in Manhattan that you may recognize it from the iconic movie, Home Alone 2. Purchase the Plaza’s festive package “Home Alone 2” and escape to New York for the holidays!

Distillery District – Toronto Christmas Market:

Discover the magic of the holiday season at the Distillery District! Ranked as one of the best Christmas Markets in the world, the romantic festival features a larger than life Christmas tree, Santa & the elves, live music, and of course food & beverages.

Belmond Maroma Hotel:

Who said the holidays had to be cold?! Take a flight to and enjoy the scenic views of Belmond Maroma. Have an unforgettable holiday with the dazzling shores of the Riviera Maya while enjoying full-service spa activities and delicious dining.

What’s your favourite way to spend the holidays?!

#SilverwareFamily

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For the first time ever, you can create your own ‘Break’! Put your imagination to work at KitKat Canada’s new (and delicious!) Chocolatory. You can channel your creativity and turn any KitKat into your canvas!

It was a magical moment on November 14th when the doors to the Chocolatory opened up in Toronto’s Yorkdale Mall; being the only store of it’s kind in North America. The new shop offers an immersive customer experience where you’re able to choose from a wide range of ingredients to personalize your own bars – how sweet is that!

From a quick cash & carry retail purchase of a limited-edition KitKat, to a custom build-your-own bar – this is a personalized experience like no other. The custom orders can be handled through mobile devices (Silverware Clover App) or fixed POS devices, allowing the user to engage with the guest. The technology is integrated with The Flipboard behind the cashier, where the guests name & order pops up to offer that extra ‘VIP’ experience.

Orders are then sent through the Kitchen Display Software ‘assembly line’ where the ingredients are added, mixed, and refrigerated. A custom label is automatically printed including the guests name and order details. Once the order is complete, Silverware Workflows automatically generates a SMS notification to the guest communicating the status of the order!

Whether you want a classic bar or want to embrace your inner Willy Wonka and ‘Create Your Break’, this is a sweet experience you won’t want to miss! You’ll have a plethora of ingredients to choose from, allowing you to take a break like you’ve never taken one before.

Have you been to the KitKat Chocolatory yet?! Tweet us pictures of your delicious creations at @SilverwarePOS!

#SilverwareFamily

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September is a very exciting time for Toronto as TIFF (Toronto International Film Festival) takes place and the city is star flooded with celebrities promoting the release of their films. Just like us, celebrities eat too – and they sure do have great taste! Check out some Silverware hotspots that your favourite actors and actresses hit up this TIFF season:

Things kicked off at Lavelle, where an invite only TIFF Opening Gala took place with a rooftop experience unlike any other in Toronto’s King West neighbourhood.


Daniel Radcliff with Julien Nolan.
The Friend hosted its World Premier Party at KOST. Kevin Walsh, Gabriela Cowperthwaite, Dakota Johnson, Jason Segel, Michael Pruss and Ryan Stowell were in attendance.


From left to right: Kevin Walsh, Gabriela Cowperthwaite, Dakota Johnson, Jason Segel, Michael Pruss and Ryan Stowell 
Jennifer Lopez, Keke Palmer, Lili Reinhart, Lorene Scafaria, and Constance Wu gathered at Assembly Chef’s Hall for the #SheInspresMe Panel Discussion by Twitter Canada.


From left to right: Jennifer Lopez, Keke Palmer, Lili Reinhart, Lorene Scafaria, and Constance Wu
Toronto’s infamous Bisha Hotel hosted the Hariet World Premier Party in the unique lobby bar, Mister C that brought in Cynthia Erivo, Janelle Monáe, Leslie Odom Jr., and Joe Alwyn.


From left to right: Joe Alwyn, producer Daniela Taplin, Leslie Odom Jr., Jennifer Nettles, producer Debra Martin Chase, Zackary Momoh and Omar J. Dorsey.
Sofia Yorkville hosted the cast of Hustlers for the films World Premiere Party! It was an evening to remember including cast members Jennifer Lopez, Constance Wu, Lili Reinhart, Julia Stiles, and Keke Palmer.


From left to right:Keke Palmer and Jennifer Lopez toast to the Hustlers Premier at Sofia Yorkville.
The infamous Bruce Springsteen visited Weslodge to promote his movie, Western Stars.


Bruce Springsteen entering Weslodge.
You sure bet there were a ton of A-Listers that took over TIFF in the Six this year. Additional Hollywood stars that took over The Six included: Adam Driver, Adam Sandler, Annette Bening, Anthony Mackie, Antonio Banderas, Bryce Dallas Howard, Chris Evans, Christian Bale, Coco Rocha, Cynthia Erivo, Daniel Craig, David Foster, Dev Patel, Don Johnson, Eddie Murphy, Eddie Redmayne, Edward Norton, Ellen Page, Felicity Jones, Gugu Mbatha-Raw, Idina Menzel, J.D. Heyman, Jamie Dornan, Jamie Lee Curtis, Jennifer Lopez, Jessica Biel, Joaquin Phoenix, Jon Hamm, Keke Palmer, Kerry Washington, Kristen Stewart, Luke Wilson, Matt Damon, Michiel Huisman, Natalie Portman, Neve Campbell, Priyanka Chopra, Ray Liott, Renee Zellweger, Riz Ahmed, Robert Pattinson, Sarah Paulson, Shailene Woodley, Susan Sarandon, Tim Roth, Wesley Snipes, and Willem Dafoe.


From left to right: Antonio Banderes, Adam Sandler, Ellen Page, Robert Pattinson

From left to right: Jessica Biel, Jamie Lee Curtis, Jaoquin Phoenix, Sarah Paulson
So if you didn’t get a chance to spot your favorite celebrities this TIFF season, at least you can dine like them!

#SilverwareFamily

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