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Operators say the new mobile platform is increasing check averages and speeding table turns as businesses continue to operate at 50% capacity restrictions.

Markham, Ontario – September 9, 2020 – – SilverWare POS has purpose-built a new, customizable, mobile in-seat ordering, tipping and payment platform that gives restaurant patrons touch free control over their dining experiences while enabling operators to speed table turns and increase check averages. Guests scan a tableside QR code to upload a digital menu, order meals, split the check, add a tip, and pay via their personal mobile device. Initial adoption of SilverWare’s new “In-Seat Contactless Platform” is receiving rave reviews, with operators calling it “a sleek application” that is “enhancing the dining experience and upping check averages.”

“Restaurant guests still have concerns when it comes to in-seat dining, even if they are enjoying a meal outdoors,” said Lucky Thalas, SilverWare executive vice president. “To help build customer confidence and drive revenues for restaurant operations in today’s post-COVID environment, SilverWare developed a contactless platform that eliminates diners’ touch-point concerns. Our new In-Seat Contactless Platform is driven through the guest’s mobile device to minimize service staff interaction. By giving diners complete control over the ordering, re-ordering, tipping, and payment processes, wait times to place orders are lessening and satisfaction is increasing, leading to higher check averages, faster table turns, and more positive online reviews. With most restaurants still operating at 50 percent capacity, this is critical to their financial stability and the future of hospitality.”

SilverWare developed its In-Seat Contactless Platform from the perspective of a seated guest. Menu items and prices are seamlessly synced from the restaurant’s point-of-sale system to the diner’s mobile device, enabling them to view the full menu, select a course, name seats for diners, tag allergies, and even request expert service in real time. This is not an online ordering system converted for in-restaurant use, but rather a purpose-built platform for in-restaurant dining that frees up staff to focus on upselling and increasing guest spend … improving speed of service … boosting operational efficiencies … and curating an exceptional dining experience.

“Since June, several of our restaurant customers began using this platform as early adopters to assist with proofing the technology,” Thalas said. “The reviews are in, and operators say the solution is exceeding their expectations.”

Diners are Digging in at The Drake Hotel

Drake Hotel Properties has been a satisfied SilverWare customer for several years, with the POS installed at The Drake Hotel, Drake Commissary, and Drake One Fifty in Toronto. Richardo Mighty, IT Manager for Drake Hotel Properties, said he was eager to test the new In-Seat Contactless Platform at The Drake Hotel since the property’s restaurant had only been offering take out (running on the SilverWare online ordering platform) since COVID began. He said participating in this pilot is enabling him to help SilverWare – a company he said he values – finetune its technology while also providing a much-needed hands-free dining option to guests.

“Our team at The Drake looked at how the In-Seat Contactless Platform worked, how its functionality met the needs of our staff and customers, and how easily it could be adapted to the various dining outlets we have at the hotel to suit our specific brand guidelines,” said Mighty. “We were immediately impressed. It’s a sleek application that looks great on a mobile device and feels smooth to anyone using it. When we tell diners that a contactless ordering option is available, most are eager to try it, especially those who are comfortable with mobile ordering.”

Here’s how it is working at The Drake Hotel: Diners use their mobile phones to scan a QR code displayed at the dining table to upload a digital replica of the restaurant menu, complete with detailed item descriptions and images. Those wanting to pay individually can upload and view the menu independently on their personal devices. When individual orders are placed, a server

will present each person with an order code (via digital print out or tablet computer) adding a layer of security. Throughout the meal, additional menu items can be ordered. At the conclusion of the meal, a server brings a sanitized payment terminal to the table enabling the host or individuals to insert a form of payment.

“As a property brimming with personality and buzzing with energy, we don’t want to fully eliminate server contact, while still prioritizing guest and staff safety,” Mighty said. “For that reason, we aren’t making the mobile payment functionality available ― yet. We want human interaction at the end of the meal to thank our customers for their business, and ensure that everything was to their satisfaction.”

“Overall, the app is really fantastic,” he said. “The experience is seamless. More importantly, the technology has eliminated menu printing. This is huge, especially since our restaurants change menus regularly. With the In-Seat Contactless Platform, management can easily go into the system, add or delete an item, change prices, and it’s done. It’s that easy. In addition to lowering costs, it’s also reducing our carbon footprint, making us a more sustainable company. Going forward, we anticipate that this application will help us increase our speed of service. This is important for busy nights when we still have limited staff on schedule. The more streamlined the service, the happier our guests will be. Overall, it’s a really good touch-free tool and we have already begun discussing how we plan to roll it out to the outer restaurants in our portfolio.”

Servers are Loving it at La Palma

Toronto’s La Palma also relies on the SilverWare POS. Like Drake Hotel Properties, the Californian-inspired Italian restaurant with rooftop patio, street level patio and indoor dining was offering take out only post COVID-19 until it was asked to test SilverWare’s In-Seat Contactless Platform.

“A lot of servers want to have full control over their tables, so when we told our team that we were doing a mobile technology trial for SilverWare, they were apprehensive,” said La Palma General Manager Alexis Kronwald-deBruyn. “Immediately, their anxiety was put to rest, as the app doesn’t fully replace server engagement, it simply enhances it by allowing diners to add menu items without waiting for their server to initiate the conversation. At La Palma, servers are an important part of the dining experience, and we don’t want that to ever go away. This new platform from SilverWare is designed to enhance the speed service while upping check averages.

“Even Pre-COVID-19, we had limited dining times to accommodate multiple seatings,” she said. “Today, with capacity limits looming, we especially can’t afford to let people linger. We must provide an exceptional contactless experience with server interaction on request and then flip the table for the next group. This new technology from SilverWare does just that; the more control diners have over what and how they order, the more money they spend. When diners are willing to place orders without server interaction, it allows us to lighten up on staffing which is super important when running at reduced capacity. Better yet, no one is impatient. No waits for a drink or a refill. It’s dining on demand and it’s exceeding our expectations.”

Kronwald-deBruyn said that while a younger demographic is drawn to the mobile dining experience, older patrons still prefer physical menus and personal service, and La Palma is pleased to accommodate their requests. Also like The Drake Hotel, La Palma hasn’t implemented the mobile payment functionality yet, but they plan to launch it soon as COVID restrictions subside.

“We believe the mobile payment process is going to be the most helpful feature of all so that diners can pay and go on their own terms,” she said. “We can’t thank the SilverWare team enough for inviting us to be part of their technology trial. It’s been incredibly helpful and it’s better preparing us for tomorrow.”

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About Silverware:

Trusted by the most notable brands around the globe, we provide enterprise solutions for restaurants, large venue operations, hotels & resorts, and deploy systems to meet the specific needs of multi-revenue operations with restaurants, bars, lounges, room service, banquet and retail facilities. Our solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Our obsession is to drive efficiency and improve the profitability of our clients by relentlessly delivering the most innovative solutions on the market. We strive to enhance every aspect of the guest experience, from when the first guest walks in, until the last one walks out. We bring more to the table, so you can bring more to yours. silverwarepos.com

 

Barb Worcester, PRPRO / barbw@prproconsulting.com
Alex Thalassinos, Silverware / athalas@silverwarepos.com
Andrew Kritiotis, Silverware / akritiotis@silverwarepos.com

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Markham, Ontario – January 29, 2020Silverware, a leading developer of advanced technology solutions for the Hospitality Industry, today announced it has partnered with OpenTable, the world’s leading provider of online restaurant reservations, to offer restaurants a deeper understanding of their guests.

With this partnership, thousands of Silverware’s customers can efficiently and securely unlock real-time guest and reservation insights from OpenTable’s cloud-based operating system. Further, this two-way integration allows staff to view diner details, preferences and order history to personalize service on the fly and curate the guest experience. Here’s more:

Guest Preferences: Details, such as dining preferences and special occasion notes are now available at the host stand and staff’s fingertips, allowing them to augment service on the fly and enhance the experience for their diners.

Available Order History: Order history offers an instantaneous snapshot of frequently ordered items by the guest, totals spent and servers from past visits, giving staff a peek into their preferences and allowing them to tailor service accordingly.

Table Status: Hosts can see in real-time the status of tables across the floor without having to scan or walk the room, allowing them to turn tables faster and seat more guests.

“Our partnership with OpenTable demonstrates Silverware’s passion of putting the guest first,” stated Nick Thalas, Founder & CEO at Silverware. “Integrating the guest profile from OpenTable with all the order details and guest patterns within Silverware will help our users offer a ‘First Class’ experience.”

“We know it’s important for restaurants to streamline and simplify their tech stack. Connecting guest, reservation and check data is incredibly powerful for helping restaurants deliver top-notch hospitality,” said Jon Morin, OpenTable’s VP of Product Management. “Our partnership with Silverware is another step in our continued mission to help restaurants grow and thrive.”

To learn more about Silverware, please visit silverwarepos.com. To learn more about OpenTable, please go here.

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About Silverware:

Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced hospitality technology. Its mission is to improve the profitability of its clients by relentlessly delivering the most innovative and beneficial solutions on the market. The company’s technology enhances every aspect of the guest experience, from when the first customer walks in, until the last one walks out. For more information, please visit www.silverwarepos.com.

About OpenTable:

OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world’s leading provider of online restaurant reservations, with more than 54,000 restaurants globally using its software to seat over 131 million diners monthly. OpenTable helps diners discover and book the perfect table and helps restaurants deliver personalized hospitality to grow their business.

 

 

SOURCE Silverware

Andrew Kritiotis / akritiotis@silverwarepos.com; Lisa Singh / lsingh@opentable.com

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Summer may be a long way to go but patio season doesn’t have to wait! Here are some of our favourite heated patios in downtown Toronto so you can still sit and sip your favourite drink under the moon! Take note from these reputable restaurants that know how to heat up the sales:

 

Drake Sky Yard:


The Drake Hotel’s Sky Yard not only has delicious food and drinks but there’s also a fire pit accompanied by heat lamps that’ll have you forgetting the colder temperatures. The Sky Yard was also chosen as one of the Best Restaurant Patios in Toronto by Blog TO and one of the best rooftop bars in the world by Condé Nast.

 

Scallywags:

If you love sports and patios Scallywags’ is your place! Dedicated to showing international sports with classic pub eats, the rooftop space is fully equipped with heat lamps and televisions so you don’t have to miss any moment of any game.

Lavelle:

Lavelle is the spot in Toronto to meet great people and vibe to great music in the city’s ONLY rooftop restaurant, patio and lounge with a HEATED INDOOR swimming pool!

 

And that is how you successfully have a full year of patio season! Where is your favourite spot to hit up in the winter?! Tweet us (@SilverwarePOS) and let us know!

 

#SilverwareFamily

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Silverware Reimagines the User Experience

Markham, Ontario (December 11, 2019) Silverware, a leading developer of advanced technology solutions for the Hospitality Industry, announces the launch of a reimagined User Interface. Silverware has evolved the visual identity of its point-of-sale to reflect the simple, powerful, and intelligent experiences of the solution.

With it’s simplified, sleek, and updated functions, Silverware lets users focus on what matter most – elevating the guest experience.

“A strong user interface is more than just the look & feel; it’s about how well a product works. We’re proud to launch a brand new experience for our users. This aligns with our strategic goals of increasing efficiencies and helping our customers elevate the guest experience.”

– Kevin Trace, Software Development Manager

This update includes:

A Beautiful New Look – Users can quickly navigate the solution with our sleek new icons and enhanced design.
Simplified Navigation – Become more efficient than ever by activating our mobile technology; download Silverware’s iOS or Clover App to realize the benefits.
Stronger Workflow – Improve profitability with our game-changing technology and user experience.

The latest updates focus on speed and efficiency that adds to Silverware’s powerful tools. To learn more about this update, please email info@silverwarepos.com.

 

About Silverware:

Trusted by the most notable brands around the globe, we provide enterprise solutions for large venue operations, hotels & resorts, and deploy systems to meet the specific needs of multi-revenue operations with restaurants, bars, lounges, room service, banquet and retail facilities. Our obsession is to drive efficiency and improve the profitability of our clients by relentlessly delivering the most innovative solutions on the market. We strive to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. We bring more to the table, so you can bring more to yours.
www.silverwarepos.com.

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