Leveraging your Silverware Dashboard to help better understand your restaurant is a game changer. The Heartbeat provides an instant overview of your business as a whole and gives you tools that help you optimize the overall experience of your operation.

Silverware Heartbeat is your customizable dashboard that is designed to provide you with graphs & analytics you need for success.

 

Run these Dashboards to enhance & power your restaurants performance:

 

Sales Statistics Summary: Understand patterns, trends and high level data with a quick glance. Reviewing sales data & averages will help you analyze your operation in real time. 

Top Selling Items: Find out & track what your best-selling items are so you can always be ready to serve your guests and see how much profit you’re making.

Comparative Hourly Sales Analysis: You can view a direct comparison of graphical reports to understand how one period did vs another. Our Hourly Sales Analysis arms you with sales information for each hour. Comparing one week vs another will provide instant information around how your business is trending and what your peak times are.

 

Silverware Heartbeat allows you to have a better pulse on your business and provide you with one place for all your data. Avoid wasting time going over dozens of spreadsheets and view graphs designed with all the business intelligence you need.

 

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80% of guests are more likely to order from an establishment that offers personalized experiences. Not only are they more likely to order & purchase more, but they also help spread the word about your business. So how can you get your guests coming back? It starts with powerful technology that has your back.

 

Here are 4 ways Silverware can help attract & retain customers:

Offer scan & pay technology: Guests can scan & pay within seconds with our Contactless Payments Solution. Your servers can save time allowing them to split their check and provide a seamless payment experience.

Offer a curated guest experience: Silverware’s CRM makes it a breeze to pick up on spending patterns and previous orders, allowing you to be closer than ever to your guests.

Keep things mobile with the Silverware Clover App: Manage the entire guest experience and collect payments from one handheld device. Greet your guests, order by seat & course, to processing payments.

Offer promo codes and rewards: Our loyalty program allows you to create a promo code and rewards program that works for your operation. Offer automatic discounts, VIP price levels, and free rewards to keep your guests coming back.
 
When it comes down to it, if you want your guests to care about your business, you have to care about them. Leveraging Silverware can help your restaurant enhance their experience and keep them coming back!

 

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While rules and regulations for patio season may be different everywhere, you can always stay ready for Patio Season! It’s been a long time since many of us can interact and enjoy our favourite spots and taste our favourite dishes, so taking all steps to help your guests feel safe is important.

 

Here are six ways you can bring more to the patio table

and prepare your restaurant post pandemic:

 

  • Create Protocols & Safety Measures: To ensure the safety of your staff and guests, you can implement protocols such as: reservations-only, your mask policy, contactless serving can help gain the trust of your customers to make them feel safer.

 

  • User Silverware’s Contactless Technology: We all know what it feels like to have a perfect dining experience, then wait to pay. Silverware’s Scan&Pay is here to help maximize guest satisfaction and increase efficiency for your team.

    Safeguard your team from the busy work of splitting and taking payments! The new Silverware Digital Platform has a module which allows Guests to Scan&Pay. The Scan&Pay module can be customized with your logo, background and colours. When the Guest Scans their check, they are routed to your customized landing page, can view their check, confirm the tip and pay. They can even split on their own or call for help!

    Guests can pay with ApplePay or Credit Card. Click here for more info on Scan&Pay. If you are interested in displaying the QR Code Menu to the Guest and allowing them to Order, click here.

     

  • Social Distanced Floor Plan: Create a socially distanced layout for your patio, fully customizable on your Silverware Floorplan. Not only will this ensure a safer experience for your guests, your staff will also be able to navigate the space more efficiently. Watch our tutorial on how to Adjust Your Floorplan here.

 

  • Patio Heaters & Dining Pods: Just because the sun is down, doesn’t mean your patio has to close. Patio heaters and dining pods keep the guests more comfortable and can offer an enclosed unique place to dine.

 

  • Provide the vibes: Your guests are excited to be back, make it a memorable experience. Enhance your patio with a theme, a new menu, or maybe even a live band! It’s all about the experience!

 

  • Keep things Mobile: The Silverware Clover App is a breakthrough point-of-sale app that allows you to manage the entire guest experience and collect payments from one mobile device. A breakthrough point-of-sale app that allows you to manage the entire guest experience and collect payments from one mobile device. Watch our tutorial on the Silverware Clover App here.

 

 

Even post pandemic, your guests will want to maintain their health & safety. These patio ideas can help your guests feel more comfortable dining at your restaurant.

 

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It’s time to bring more customers to your business with Silverware’s E-Gift Cards! You can now allow your guests to order a digital gift card right from your website which will help with increasing sales, brand awareness, and strengthen customer loyalty.

 

Check out the top 5 reasons why our

E-Gift Card solution is a must-have, pre and post pandemic! 

 

1. Increase Sales: 72% of customers spend more than the gift card amount. Using E-Gift cards not only bring in money when they’re purchased, they also give an opportunity for additional revenue when they’re used.  

 

2. Brand Awareness: E-Gift Cards allow new customers to try and get better insight to your brand. 

  

3. Cost Effective: Unlike regular gift cards, E-Gift Cards have $0 physical costs, and are extremely convenient & secure. They can’t be lost or stolen and can be sent or received without any hassle.  

 

4. Gain Customer Loyalty: Whether rewarding a guest or processing a return, E-Gift Cards can ease up things and help retain guests.    

 

5. Encourage Repeat Business: Welcome new & existing customers when you let your customers purchase E-Gift Cards. 

 

With guests seeking the best service, our E-Gift Cards will help you not only build customer loyalty but help you build brand awareness and even drive-up sales! 

 

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