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TORONTONov. 3, 2021 /CNW/ – KITKAT Chocolatory has officially launched the ultimate interactive experience for chocolate lovers. Here until November 13, the KITKAT MADE 4 U Creator Studio, located at Yorkdale Shopping Centre’s Centre Court, invites shoppers to create a one-of-a-kind KITKAT bar, choosing from 16 premium ingredients, and the option to record a personalized video message at the pop-up booth.

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Powering the most iconic brands

  A special congratulations to Canada’s first ever 2-star Michelin restaurant, Sushi Masaki Saito! A life-changing achievement considering there are only 481* restaurants in the world with 2-stars.  
Congratulations to Enigma Yorkville, Frilu, Osteria Giulia, Shoushin, and Quetzal for their 1-star Michelin recognition. An incredible accomplishment and recognition.
 

 
  Silverware has been servicing the most sophisticated and complex environments since inception. When our Founder & CEO, Nick Thalas, set out to develop technology for the hospitality industry, nothing was more important to him than helping to elevate the guest experience.
 
That vision is deeply rooted in our culture. And today, more than ever, we are proud to say we have not wavered from that mission.
 
With so many technology choices available to restaurants today, we are honoured to have so many Michelin-rated restaurants trust in Silverware.
 

Silverware – powering the world’s most iconic brands.

 
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Silverware has been selected by Distillery Restaurant Corp. to provide point-of-sale solutions to El Catrin Destileria, Cluny Bistro & Boulangerie, Pure Spirits, Madrina Bar y Tapas, District Pizza, and Distillery Events. Each restaurant is located in Toronto’s historic Distillery District, regarded as Canada’s premier arts, culture and entertainment destination.
 
“For more than a decade we were using a popular POS system, but once it was acquired by a tech giant, service and support fell off dramatically,” said Stuart Kempston, DRC Director of Operations. “If our networks went down or something happened within the system, we would be on hold for hours just trying to get help. When we did connect to a live operator, the person didn’t know the restaurant side of their software business. We were helpless. Our frustration only grew over time, so when our contract was about to expire, we went in search of a new POS provider.”
 
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The pandemic has changed many things about how hotels are operated, including increasing demand for mobile technology. Hotels offered no- or low-touchpoint service to increase safety and convenience as well as to accommodate lower staffing levels, while guests leveraged the technology for fast self-service. This operational trend has become the norm but as guests become reacclimated to more hands-on service, the staff and point-of-sale solutions need to be able to support both “delivery” demands seamlessly, said Chris Donahue, GM of property-management systems at Springer-Miller Systems.
 
Mobility is the driving force behind the evolution of point-of-sale systems right now. “Specifically, online ordering and payments, guest-facing ordering and payments, and pay-at-the-table functions are necessities,” Donahue said. “Not only are these functions convenient and easy for guests, but it expedites service and tasks for staff.”
 
To manage current labor challenges, the introduction of a proper digital guest platform is critical to simultaneously optimizing sales and the guest experience for hotels, said Lucky Thalas, EVP at Silverware.
 
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Trusted by the most notable brands around the globe, Belmond Le Manoir aux Quat’Saisons is one of many Louis Vuitton Moet Hennessy Belmond luxury properties running on Silverware today as the rollout continues in Italy, Peru, Russia, and U.S.

MARKHAM, ONTARIO, FEBRUARY 15, 2022 — Belmond, part of the world’s leading luxury group LVMH Moët Hennessy Louis Vuitton, has selected Silverware as the full-service point-of-sale solution for its hotels and restaurants. Today nine of the global brand’s properties, including the iconic Belmond Le Manoir Aux Quat’Saison in Great Milton, Oxfordshire, England, and its two Michelin-star restaurant, led by celebrated Chef Raymond Blanc, are successfully running on Silverware. Also in the pipeline, the famed Belmond Hotel Cipriani in Venice, Italy, and the renowned 21 Club in Manhattan, will soon be adding Silverware.

“When Belmond Le Manoir Aux Quat’Saison reopened in May 2021 following a series of COVID lockdowns, we found that Silverware had replaced our previous system,” said Peter Prusaczyk, food and beverage manager at Belmond Le Manoir Aux Quat’Saison. “It was a corporate decision to make the switch globally, and our staff was delighted with the change. Silverware is the most efficient and user friendly POS that I have encountered throughout my hospitality career. I’ve learned over time that technology is only as good as its set up. It’s in the set-up where Silverware shines. It’s foolproof — anyone can use it with minimal training. I especially enjoy the system’s drag-and-drop functionality and query prompts that pop up to make certain that orders are being input properly the first time, every time. With Silverware, we are confident that our discriminating guests will have exceptional dining experiences.”

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