Fully integrated, the SilverWare Reservation Management is a graphical application that provides extensive functionality and shares a single customer database. This close integration ensures that your guests receive the highest level of service as hosts, servers, & managers, share the same vital information about each and every customer.


Optimal Reservation Planning

• Table & Seat Inventory functions allow you to specify the amount of available reservations for a specific day and time period. This critical feature set allows for maximum efficiency in the kitchen & dining room, ultimately ensuring that your guests have a memorable experience and that your operation runs at an optimal revenue generating pace.
• Ability to preset length of reservation based on party size with the option to override based on special circumstances. This functionality provides Built-In Intelligence that automatically blocks table availability based on previously scheduled reservations and size of party.
• Capable of selecting and blocking multiple tables to accommodate large party sizes.

Full Integration with SilverWare POS gives you a wealth of benefits

• Intelligent interaction between SilverWare Reservation Management & SilverWare POS provides your organization with unparalleled benefits in this highly competitive industry.
• Sharing a singular graphical Floor Plan, the reservation system tracks customer arrival times and can automatically or manually assign the reservation to a specified Server using ‘Section’ assignments.
• Seating a guest automatically starts the order within SilverWare POS.
• Advanced table management features ensure improved customer service by creating “alerts” that notify managers about certain exceptions occurring on the floor. If a guest has been seated for a specified time period and has yet to place an order, a flag will appear on the visual table layout at the Reservation & Point-of-Sale terminals warning of potential service issues.
• Assign a guest to a preferred table, days or even weeks in advance of reservation.
• Maintain and display special notes on customers or reservations, such as ‘Birthday Party’ or ‘Business Meeting’.
• By sharing one Customer database, your staff is empowered with the information necessary to keep your guests coming back. Hosts, Servers, & Managers can quickly identify your customer’s favorite menu items, review prior complaints, or even foods to avoid.
• Internal Email messaging allows for significant interaction between hosts & servers. Messages can be sent from the Reservation system directly to a table containing important information about your guests. Upon selection of the table at the POS terminal, the server will retrieve this message.
• Visual indicators displaying bussing requirements for newly unoccupied tables makes certain that guests are not seated prematurely and that your host is efficient.
• Easily edit the floor plan permanently or temporarily with capabilities to move, add, remove, resize or renumber any table, any time, in just two easy steps.

Additional Benefits

• Effectively manage walk in traffic through the ‘Wait List’. Track ‘Time’ added to Wait List vs. ‘Wait Time Quoted’. This allows you to monitor accuracy and ultimately the satisfaction of your guests.
• Full table transfer capabilities and order tracking functions displaying specific time of order placement for individual items.
• Visual Table layout will display outline or box surrounding a particular table indicating a reservation. Both the customers’ name and reservation time are displayed. Different colors indicate status of the reservation to be either Pending, Overdue, or Party seated without order placement.